Theme Support

So you have seen my themes and you are interested in one (or some) of them. Perhaps among the first things asked already at the beginning is the question of support.

I have prepared, what I believe, are the most common questions regarding support. If you have a question that’s not addressed here, please fell free to contact me. I will also update this section as questions come up. Thank you for reading.

Do the themes come with support?

Yes! All themes come with a detailed help file. I addition I am happy to answer reasonable questions relating to the theme you purchased it’s core features and functionality. Only emails send over my Theme Forest Profile will be replied to!
Please note that for general WordPress support you will have to use the WordPress.Org Forums and that I do not provide support for plugins you may be using or wanting to use.

Does the support cost something? If so, how much?

Basic support comes at no extra cost!
This free support involves answering questions and clarifing points in setting up the theme as well as bug fixing*. It also includes, over skype, step by step assistance walk-through if requested.

Basic support, however, does not include and we reserve the right to refuse requests

for complete redesigns
of additional features and functions that the theme does not already have,
on troubleshooting errors and other issues caused as a result of someone other than ourselves altering the original code.
on update issues that arise because of failure to read instructions carefuly and specifically that of keeping modifications in the child themes while leaving parent themes intact
on troubleshooting installations hosted on Justhost.com

*Although we do our best to thoroughly test out themes, errors may be still surface. This is not uncommon as no code or theme can remain error free in a constantly changing technological enviroment. In view of this, we do our best in improving our code and functions as errors are reported back to us.

I would like some new features added in. Can you do this for me? How much will it be?

If a custom request is a feature that is requested by a few people then we may consider building it in. The theme is then updated with the new functionality available for all at the cost of just the time you need to go and download the new version from Theme Forest.

How fast will my issues be addressed?

We respond to support email requests within 24 hours / 5 days a week, many times within the hour the email has landed in our email account!
If a bug report is already being addressed and the theme is undergoing an update then you, like everyone else, will receive the fix when the update has been completed.

But I’m on a deadline. My project should have been delivered to the client yesterday!

Emails are answered on a "first arrived, first answered basis". We have established a reliable record (see "What Customers Say") of handling support issues in a timely and profecional manner and very often going beyond the call of duty so, please, do not "push" you deadlines on us as this will not move you up in queue!

What about updates? Do I have buy the theme again when an update is out?

Some more comments:

I highly suggest this seller. She has GREAT CUSTOMER SERVICE !!!!!!!!! very friendly and nice. 5 stars go to this seller. AWESOME WORK , GREAT SUPPORT !!!!!!!
She answered any question I had, was very helpful, and I’m EXTREMELY satisfied!! I would recommend coming back to this seller for all my template needs.
-knicknoc

I recommend this theme. Sara is quick to respond to questions and will even teach you as you go. You will learn a lot about what you can do with WP, php and css. Good job Sarah!
-cptnem0

I purchased this theme, and I am very impressed with the coding and documentation. Very thorough!
-kendo451

What Customers Say:

srhnbr has provided a fantastic amount of help and assistance to support this template. It is masterfully designed and creatively handles the complexities of integrating multiple online elements.
Anyone who chooses to purchase and use this template should know that the author stands behind her work and is dedicated to supporting it.
I appreciate the unparalleled attention that I have received thus far to ensure that my important projects launch successfully and my clients are amazed at the ease of use. Thanks srhnbr!
-captainzank